Legal Document

Privacy Policy

Last updated: · Applicable jurisdiction: United Kingdom

This Privacy Policy explains how Rejuvenflexiblev ("we", "us", "our") collects, uses, stores, and protects your personal data. It applies to all visitors and members of rejuvenflexiblev.site. We are committed to handling your data with transparency, care, and full compliance with applicable data protection law.

1. Data Controller

The data controller for all personal data collected via this website is:

Rejuvenflexiblev
Company Registration Number: 19384756 (England and Wales)
18 Kirkgate, Wakefield WF1 1SS, United Kingdom
Telephone: +44 1924 373 164
Email: online@rejuvenflexiblev.site

2. Legal Basis for Processing

We process personal data only where we have a valid legal basis to do so under the UK General Data Protection Regulation (UK GDPR). The legal bases we rely upon are:

  • Consent (Article 6(1)(a) UK GDPR): Where you have given clear, freely given, specific, and informed consent — for example, when subscribing to updates or accepting optional cookies.
  • Contractual necessity (Article 6(1)(b) UK GDPR): Where processing is necessary to fulfil a contract with you — such as delivering an educational program you have purchased.
  • Legitimate interests (Article 6(1)(f) UK GDPR): Where processing is necessary for our legitimate interests, provided these are not overridden by your rights — for example, improving the security and functionality of our website.
  • Legal obligation (Article 6(1)(c) UK GDPR): Where processing is required to comply with a legal obligation, such as tax or financial record-keeping requirements.

3. Data We Collect

3.1 Information You Provide Directly

  • Name and email address (via the contact form or program enrolment)
  • Message content submitted through the contact form
  • Intake form responses for personalised programs
  • Payment information (processed by a third-party payment processor; we do not store card details)

3.2 Information Collected Automatically

  • Technical data including IP address, browser type, operating system, and referring URL
  • Usage data including pages visited, time on site, and interaction patterns (with analytics consent)
  • Cookie data — see our Cookie Policy for full details

4. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To respond to contact form enquiries and provide requested information
  • To deliver educational programs and personalised guidance frameworks you have enrolled in
  • To send program-related communications (with your consent where required)
  • To improve the content, functionality, and usability of our website
  • To comply with legal and regulatory obligations
  • To detect and prevent fraud or misuse of our services

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

  • Contact form enquiries: up to 24 months from the date of receipt
  • Program member data: for the duration of active membership plus 36 months
  • Financial and transactional records: 7 years in accordance with UK tax law
  • Analytics data: up to 26 months (in aggregated, anonymised form thereafter)

Once the applicable retention period expires, data is securely deleted or anonymised.

6. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected service providers acting as data processors on our behalf, including:

  • Email and communication platforms (to deliver program content and respond to enquiries)
  • Secure payment processors (who handle transactions in compliance with PCI DSS)
  • Website analytics providers (subject to your cookie consent)
  • Cloud hosting and storage providers

All processors are bound by data processing agreements and are required to process data only on our instructions. We do not routinely transfer personal data outside the United Kingdom. Where any transfer does occur, it will be subject to appropriate safeguards in accordance with UK GDPR requirements.

7. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your data where there is no compelling reason to continue processing it.
  • Right to restriction: You may request that we restrict processing of your data in certain circumstances.
  • Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
  • Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
  • Rights related to automated decision-making: We do not make automated decisions with significant legal effects.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: online@rejuvenflexiblev.site. We will respond within one calendar month of receipt.

8. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of electronic transmission or storage is 100% secure; however, we take all reasonable precautions to protect the data we hold.

10. Cookies

Our website uses cookies. For full details of how we use cookies and how to manage your preferences, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via a notice on our website. The date of the most recent revision is shown at the top of this page. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For any questions or requests relating to this Privacy Policy or your personal data, please contact us:

Rejuvenflexiblev
Company Registration Number: 19384756 (England and Wales)
18 Kirkgate, Wakefield WF1 1SS, United Kingdom
Email: online@rejuvenflexiblev.site
Telephone: +44 1924 373 164